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OTHER INFORMATION
VIOLENT PATIENT REGISTER
The practice WILL NOT tolerate violent, racial or abusive behaviour towards anyone on the surgery premises at any time. If you are found to be either violent or abusive and the Police are called out more than once you could be added to the violent patient register.
ADMINISTRATION
Our administration staff deal with ambulance enquiries, medical reports, secretarial duties along with normal day-to-day administration work for the surgery. If you have any comments regarding the service that is provided from the surgery, please contact Mr Steve Gowing, practice/business manager.
ACCESS TO HEALTH RECORDS
You have the right to access your medical records and to the information held on the computer system. If you wish to see this information please contact the practice manager by letter formally requesting a copy. There is a fee for providing the copies so please check this with the receptionists initially.
Patients and visitors are advised that:
Staff may ask you for additional proof of identification.
By establishing that you are authorised to receive confidential information our staff are protecting the interests of the patient.
Please understand that if your identity cannot be proved you may be refused the information. If you have any questions please put them in writing to the practice/business manager.
OUR MISSION STATEMENT
This practice is committed to giving you the highest possible standard of service. We aim to achieve this by working together with you to help you attain the best possible health.
Help us to help you. Please...
• Try to be courteous to practice staff at all times
• Remember you are the person responsible for the health of your family and yourself. We
are here to help and advise
• Make a separate appointment for each person who needs to be seen, consecutive appointments can be arranged
• Tell the surgery immediately if you cannot keep your appointment. We may be able to fit
someone else in on your cancellation and arrange another appointment for you if
necessary
• Try to telephone at the end of surgery (11:30am - 12 noon) if you require telephone
advice
• Note that surgery hours are 8:00am - 6:00pm. Only call outside these hours if you feel
your problem is really urgent and cannot wait until the surgery re-opens
• Ask to be visited at home ONLY if you are too ill to come to the surgery
• Always inform the surgery if you change your name, address, or telephone number
• Order prescriptions in plenty of time
• Remember the doctor has 10 minutes for your appointment, therefore try to be realistic
about what can be achieved in this time.
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