Patient News
Dear Patients
From 31 October 2023 patients over the age of 16 will have automatic access to written notes in their medical records. This is in addition to coded information, test results, medication and allergy information which is already viewable. It is only information added to your medical record on or after 31 October 2023 that will be available.
Access to your medical information is online through the NHS App or Patient Access. If you have an active NHS App or Patient Access account, then you will get automatic access to this information. If you do not have an NHS App or Patient Access account and you would like one, then please read the information on our website.
Access to the expanded medical information will happen automatically except in some limited cases where your GP has judged that access to the information would not be in your best interests. Patients in this category who would like access to this information may discuss the matter with the Practice.
If you use the NHS App or Patient Access and do not want to have access to this additional information, then please let the Practice know and we can switch off access for you. You do not need to provide a reason. Should you change your mind we can switch access back on for you. Remember to keep your medical information secure. It is recommended that you do not share log-in details with others.
We make every effort to ensure that the information in your medical record is clear and easily understood. We appreciate that sometimes the clinician may use words or language that you are not familiar with. A useful guide to some commonly used medical terms is available here. Please look at this if you need help with understanding the information in your record.
Our clinicians review test results before making these available to you. This is so that the clinician where they think it appropriate can discuss matters with you first. This means that there may be a delay between when results are returned to the practice and when they are available for you to see.
High quality notes for every patient is one of our core goals. We have 33,000 patients and in a typical month will add over 20,000 entries and documents to medical records. Handling this volume of information unfortunately means that from time to time we may make an error. Please remember your medical notes are a summary of the clinician’s assessment rather than a detailed entry of everything that may have been discussed in your appointment. If you think that the information in your medical record is factually incorrect, then please let us know so that we can investigate and, if necessary, make a correction.
This service does not replace subject access requests and you may continue to request copies of your medical information in the same as at present.
The GP Partners
Dear Patients
From 31 October 2023 patients over the age of 16 will have automatic access to written notes in their medical records. This is in addition to coded information, test results, medication and allergy information which is already viewable. It is only information added to your medical record on or after 31 October 2023 that will be available.
Access to your medical information is online through the NHS App or Patient Access. If you have an active NHS App or Patient Access account, then you will get automatic access to this information. If you do not have an NHS App or Patient Access account and you would like one, then please read the information on our website.
Access to the expanded medical information will happen automatically except in some limited cases where your GP has judged that access to the information would not be in your best interests. Patients in this category who would like access to this information may discuss the matter with the Practice.
If you use the NHS App or Patient Access and do not want to have access to this additional information, then please let the Practice know and we can switch off access for you. You do not need to provide a reason. Should you change your mind we can switch access back on for you. Remember to keep your medical information secure. It is recommended that you do not share log-in details with others.
We make every effort to ensure that the information in your medical record is clear and easily understood. We appreciate that sometimes the clinician may use words or language that you are not familiar with. A useful guide to some commonly used medical terms is available here. Please look at this if you need help with understanding the information in your record.
Our clinicians review test results before making these available to you. This is so that the clinician where they think it appropriate can discuss matters with you first. This means that there may be a delay between when results are returned to the practice and when they are available for you to see.
High quality notes for every patient is one of our core goals. We have 33,000 patients and in a typical month will add over 20,000 entries and documents to medical records. Handling this volume of information unfortunately means that from time to time we may make an error. Please remember your medical notes are a summary of the clinician’s assessment rather than a detailed entry of everything that may have been discussed in your appointment. If you think that the information in your medical record is factually incorrect, then please let us know so that we can investigate and, if necessary, make a correction.
This service does not replace subject access requests and you may continue to request copies of your medical information in the same as at present.
The GP Partners
On Wednesday 4 October 2023 there is urgent essential work taking place on the practice’s IT system which will mainly impact our Farnham Road Surgery and Weekes Drive Surgery sites.
While the work takes place, we will have no access to our clinical and telephone systems for approximately 2 hours between 12:00 and 14:00.
We will have to move some capacity to our Avenue Medical Centre site which is expected to be unaffected by this work. However, this will mean that there will be reduced telephone access between 12:00 and 14:00.
We apologise for any inconvenience this may cause.
The Partners
On Wednesday 4 October 2023 there is urgent essential work taking place on the practice’s IT system which will mainly impact our Farnham Road Surgery and Weekes Drive Surgery sites.
While the work takes place, we will have no access to our clinical and telephone systems for approximately 2 hours between 12:00 and 14:00.
We will have to move some capacity to our Avenue Medical Centre site which is expected to be unaffected by this work. However, this will mean that there will be reduced telephone access between 12:00 and 14:00.
We apologise for any inconvenience this may cause.
The Partners
Dear Patients,
The merger of Avenue Medical Centre with Farnham Road Practice takes place this weekend. Unfortunately, this means your online access will not be available from 12.30pm today, while the clinical systems are merged. We will be switching on-line access back on after the merge. There are 3,000 patients who need this, so this make take us some days to complete. There is nothing you need to do. If your online access is not working by Friday 7th July, then please contact the surgery.
Thank you for your understanding.
Dear Patients,
The merger of Avenue Medical Centre with Farnham Road Practice takes place this weekend. Unfortunately, this means your online access will not be available from 12.30pm today, while the clinical systems are merged. We will be switching on-line access back on after the merge. There are 3,000 patients who need this, so this make take us some days to complete. There is nothing you need to do. If your online access is not working by Friday 7th July, then please contact the surgery.
Thank you for your understanding.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Dear Patients,
The merger of Avenue Medical Centre with Farnham Road Practice takes place this weekend. The merger may affect electronic prescriptions, where the medicine has not been collected before 1pm on Friday 30th June. pharmacies are able to issue an emergency supply of most medicines.
Many Thanks
Partners
Dear Patients,
The merger of Avenue Medical Centre with Farnham Road Practice takes place this weekend. The merger may affect electronic prescriptions, where the medicine has not been collected before 1pm on Friday 30th June. pharmacies are able to issue an emergency supply of most medicines.
Many Thanks
Partners
Dear Patients
With the date of the planned merger between Avenue Medical Centre and Farnham Road Practice coming closer we wanted to provide an update on what to expect.
We would like to put your mind at rest about what won’t change. There will be no change to the doctors, or other staff, at the surgery. We will continue to provide the current services from the Avenue Medical Centre surgery within the current opening hours. The way that you contact Avenue Medical Centre won’t change.
The main changes are:
- the integration of the practices’ clinical systems. The need to integrate the clinical systems means for a short period we will not be able to access or update patients’ medical information.
- the retirement of the Avenue Medical Centre NHS code. This means we will need to make adjustments to certain services before and during the merger.
As a result of these changes, we need to make some adjustments to our service over the merger period.
- From Wednesday June 28th we will be issuing paper prescriptions. Electronic prescriptions link to the practice NHS code. With the retirement of the Avenue Medical Centre NHS code electronic prescriptions issued but not dispensed before 30th June will no longer be valid. Electronic prescriptions will start again on Monday 3rd July. The pharmacy that you have nominated to receive your electronic prescriptions will not change. We are speaking with the local pharmacies about the merger. If you do have a prescription with a pharmacy, then we recommend that you collect before Friday 30th June.
- On Friday 30th June Avenue Medical Centre will close at midday. The telephone lines will remain open. Any patient with an urgent medical need will be handled as usual, although if you need to be seen the location for your appointment will be Farnham Road Surgery
- On Monday 3rd July Avenue Medical Centre will be open as usual although we will run a limited service. Patients with an urgent medical need will be seen as usual.
- From Tuesday 4th July Avenue Medical Centre will be operating its usual service.
- NHS App and Patient Access will need to be reset for those patients how have accounts. We understand that this is something that the practice can do once the merger is complete. Please bear with us as it may take some time for us to reset all the accounts. We aim to contact those patients who have a Patient Access or NHS App account with Avenue Medical Practice
If you have any questions, then please contact us by email, avenue.medicalcentre@nhs.net, or write to us at Britwell Centre, Wentworth Ave, Slough SL2 2DS.
The Partners
Dear Patients
With the date of the planned merger between Avenue Medical Centre and Farnham Road Practice coming closer we wanted to provide an update on what to expect.
We would like to put your mind at rest about what won’t change. There will be no change to the doctors, or other staff, at the surgery. We will continue to provide the current services from the Avenue Medical Centre surgery within the current opening hours. The way that you contact Avenue Medical Centre won’t change.
The main changes are:
- the integration of the practices’ clinical systems. The need to integrate the clinical systems means for a short period we will not be able to access or update patients’ medical information.
- the retirement of the Avenue Medical Centre NHS code. This means we will need to make adjustments to certain services before and during the merger.
As a result of these changes, we need to make some adjustments to our service over the merger period.
- From Wednesday June 28th we will be issuing paper prescriptions. Electronic prescriptions link to the practice NHS code. With the retirement of the Avenue Medical Centre NHS code electronic prescriptions issued but not dispensed before 30th June will no longer be valid. Electronic prescriptions will start again on Monday 3rd July. The pharmacy that you have nominated to receive your electronic prescriptions will not change. We are speaking with the local pharmacies about the merger. If you do have a prescription with a pharmacy, then we recommend that you collect before Friday 30th June.
- On Friday 30th June Avenue Medical Centre will close at midday. The telephone lines will remain open. Any patient with an urgent medical need will be handled as usual, although if you need to be seen the location for your appointment will be Farnham Road Surgery
- On Monday 3rd July Avenue Medical Centre will be open as usual although we will run a limited service. Patients with an urgent medical need will be seen as usual.
- From Tuesday 4th July Avenue Medical Centre will be operating its usual service.
- NHS App and Patient Access will need to be reset for those patients how have accounts. We understand that this is something that the practice can do once the merger is complete. Please bear with us as it may take some time for us to reset all the accounts. We aim to contact those patients who have a Patient Access or NHS App account with Avenue Medical Practice
If you have any questions, then please contact us by email, avenue.medicalcentre@nhs.net, or write to us at Britwell Centre, Wentworth Ave, Slough SL2 2DS.
The Partners
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Join our FREE workshops and understand - the benefits of being online by learning how to:
• use a smart device with ease & confidence!
• trust the internet by doing simple searches, booking appointments and navigate Apps!
• use the internet safely and securely!
Please click to register. - Digital Buddies - The Slough Hub
Tel: 01779400755
Email: contact@thesloughhub.org
Website: www.thesloughhub.org
Join our FREE workshops and understand - the benefits of being online by learning how to:
• use a smart device with ease & confidence!
• trust the internet by doing simple searches, booking appointments and navigate Apps!
• use the internet safely and securely!
Please click to register. - Digital Buddies - The Slough Hub
Tel: 01779400755
Email: contact@thesloughhub.org
Website: www.thesloughhub.org
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
FREE health and wellbeing classes led by local Health Professionals including Health Visitors and Midwives, for families who are pregnant, have a child 0-2yrs to support giving you and your child a healthy start
For more information or to speak to a member of the team call 01753 373464 between 9am – 5pm, Monday – Friday.
You can also book online.
FREE health and wellbeing classes led by local Health Professionals including Health Visitors and Midwives, for families who are pregnant, have a child 0-2yrs to support giving you and your child a healthy start
For more information or to speak to a member of the team call 01753 373464 between 9am – 5pm, Monday – Friday.
You can also book online.
Dear Patients
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster and it also lets you read and review notes from your appointments in your own time. The NHS plan is that from 1 November if you are over 16 years of age and have an online account through the NHS App, or another online primary care service, you will be able to see all future notes and heath records from your GP.
We have decided, based on the information that we have from NHS England, our clinical system provider, our Integrated Care Board and listening to advice from The British Medical Association and our Local Medical Committee, that there remains uncertainty surrounding the safety and security of this service and therefore we will not be offering prospective access to consultation text and documents at this time.
We will keep this service under review. When we think that implementing the service is safe and secure for all patients we will switch it on. We will keep you updated via our website.
If you already have access to certain parts of your medical information through the NHS App, or similar service, you should see no change to the information that you can see. We won’t know for sure if this is the case until 1 November. If you experience a change in the information that you can see through the NHS App, or similar service, please let us know.
You may continue to request information from your medical record, or a copy of your medical notes, in the usual way.
We thank you for your understanding.
The GP Partners
Dear Patients
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster and it also lets you read and review notes from your appointments in your own time. The NHS plan is that from 1 November if you are over 16 years of age and have an online account through the NHS App, or another online primary care service, you will be able to see all future notes and heath records from your GP.
We have decided, based on the information that we have from NHS England, our clinical system provider, our Integrated Care Board and listening to advice from The British Medical Association and our Local Medical Committee, that there remains uncertainty surrounding the safety and security of this service and therefore we will not be offering prospective access to consultation text and documents at this time.
We will keep this service under review. When we think that implementing the service is safe and secure for all patients we will switch it on. We will keep you updated via our website.
If you already have access to certain parts of your medical information through the NHS App, or similar service, you should see no change to the information that you can see. We won’t know for sure if this is the case until 1 November. If you experience a change in the information that you can see through the NHS App, or similar service, please let us know.
You may continue to request information from your medical record, or a copy of your medical notes, in the usual way.
We thank you for your understanding.
The GP Partners
Dear Patients
The autumn booster covid-19 vaccinations will be delivered from Weekes Drive Surgery, 100 Weekes Drive, SL1 2YP. Vaccinations are for patients with a pre-booked appointment only. We are unable to accept walk-ins.
Vaccinations start on 19th September and appointments will be available Monday to Friday 09:00 to 17:00. If you are eligible for a booster vaccination, then you will receive an invite to make an appointment from your GP surgery. If you have any questions about whether you are eligible for a booster vaccination or about your appointment please contact your GP surgery. Please do not contact Weekes Drive Surgery about appointments.
Parking at the surgery is limited and we are reserving this for those patients who need assistance and for the vaccination staff. We need to ensure that emergency vehicles are able to access the building at all times. Please do not park in the surgery car park when visiting Weekes Drive for your covid-19 vaccination. We ask for your understanding with this.
Dear Patients
The autumn booster covid-19 vaccinations will be delivered from Weekes Drive Surgery, 100 Weekes Drive, SL1 2YP. Vaccinations are for patients with a pre-booked appointment only. We are unable to accept walk-ins.
Vaccinations start on 19th September and appointments will be available Monday to Friday 09:00 to 17:00. If you are eligible for a booster vaccination, then you will receive an invite to make an appointment from your GP surgery. If you have any questions about whether you are eligible for a booster vaccination or about your appointment please contact your GP surgery. Please do not contact Weekes Drive Surgery about appointments.
Parking at the surgery is limited and we are reserving this for those patients who need assistance and for the vaccination staff. We need to ensure that emergency vehicles are able to access the building at all times. Please do not park in the surgery car park when visiting Weekes Drive for your covid-19 vaccination. We ask for your understanding with this.
Dear patients,
To make it easier for you to book an appointment at the beginning of the day we will delay the opening of our query line until 10:00. This will allow all of our team to concentrate on answering appointment calls for the first 2 hours of the day, our busiest time for telephone calls. Our query line will open from 10:00 until 18:30 when the surgery closes. The messages in our telephone system will be updated to reflect theses changes. Thank you for your support and we hope this makes a difference to your experience.
Dear patients,
To make it easier for you to book an appointment at the beginning of the day we will delay the opening of our query line until 10:00. This will allow all of our team to concentrate on answering appointment calls for the first 2 hours of the day, our busiest time for telephone calls. Our query line will open from 10:00 until 18:30 when the surgery closes. The messages in our telephone system will be updated to reflect theses changes. Thank you for your support and we hope this makes a difference to your experience.
Welcome to The Avenue Medical Centre new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
Welcome to The Avenue Medical Centre new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
It’s that time of year again! As the weather is getting warmer, it is important to remember the safety risks associated with windows and bodies of water such as pools, ponds, lakes, and rivers. For more information, please click here to see a short video.
It’s that time of year again! As the weather is getting warmer, it is important to remember the safety risks associated with windows and bodies of water such as pools, ponds, lakes, and rivers. For more information, please click here to see a short video.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. In England, there are on average 2000 heat related deaths every year. If hot weather hits this summer, make sure it does not harm you or anyone you know.